Refund Policy
Last updated: July 14, 2026
Thank you for using InvoiceMomo.
We want our users to have a positive experience with our Service. This Refund Policy explains how subscription payments, cancellations, and refund requests are handled.
InvoiceMomo provides online invoice and business document generation software through subscription plans.
1. Subscription Payments
InvoiceMomo offers subscription-based plans that provide access to premium features.
Payments are securely processed by Paddle, our authorized payment provider and Merchant of Record.
By subscribing to a paid plan, you authorize recurring payments according to the selected billing cycle (monthly or yearly) until you cancel your subscription.
Subscription charges are automatically renewed unless cancelled before the next billing date.
2. Subscription Cancellation
You may cancel your subscription at any time.
Cancellation will:
- Prevent future subscription charges
- Keep your paid features active until the end of the current billing period
Cancelling a subscription does not automatically provide a refund for payments that have already been processed.
You can manage your subscription through your account settings or Paddle's customer portal.
3. Refund Eligibility
Refund requests may be considered under the following circumstances:
Duplicate Payments
If you were charged more than once for the same subscription period due to a payment processing error, we will review and correct the issue.
Technical Issues
Refund requests may be considered when:
- You cannot access paid features due to a verified technical issue caused by InvoiceMomo
- We are unable to resolve the issue within a reasonable period
4. Refund Request Period
Refund requests must be submitted within:
14 days from the original payment date.
Requests submitted after this period may not be eligible for a refund.
To request a refund, please contact:
Email: support@invoicemomo.com
Please include:
- Account email address
- Transaction ID or payment details
- Description of the refund request
- Relevant screenshots or supporting information (if applicable)
5. Non-refundable Situations
Refunds are generally not available in the following situations:
- Subscription periods that have already ended
- Partial use of a subscription period
- Failure to cancel a subscription before renewal
- User dissatisfaction after extended usage
- Incorrect documents caused by user-provided information
- Changes in personal preferences or business needs
- Failure to use available features
- Accounts suspended or terminated due to violation of our Terms of Service
6. Digital Services and Immediate Access
InvoiceMomo provides digital software services that become available immediately after subscription activation.
Because premium features are delivered electronically and can be accessed immediately, cancellation does not automatically entitle users to a refund for the current billing period.
Refund decisions will be made according to applicable laws and the circumstances of each request.
7. Refund Processing
Approved refunds are processed through Paddle.
Once approved:
- Refunds will be returned to the original payment method
- Processing times depend on your payment provider and financial institution
InvoiceMomo does not control the exact timing of completed refunds.
8. EU Consumer Rights
If you are located in the European Economic Area (EEA), you may have certain consumer protection rights under applicable laws.
Where required by law, these rights will apply regardless of this Refund Policy.
By purchasing a digital service and requesting immediate access, you acknowledge that digital content or services may begin immediately after purchase where permitted by applicable law.
9. Payment Disputes and Chargebacks
Before initiating a payment dispute or chargeback, we encourage you to contact us first so we can attempt to resolve the issue.
Unauthorized chargebacks may result in account restrictions while the dispute is being investigated.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time.
Changes will be posted on this page with an updated revision date.
Continued use of the Service after changes means you accept the updated Refund Policy.
